Getting Around With Your Pet
Not every minicab will take an animal, so it is worth booking a pet friendly taxi in Thornton Heath in advance. Whether it is a trip to the vet, a visit to the groomer, a drop-off at kennels or a day out with the family dog, we connect you with licensed operators willing to carry pets.
As a cab facilitator, our role is to pass your request to a suitable operator and make sure they know what to expect. The more information you give, the smoother it goes.
What to Tell Us When You Book
- The type and size of animal, for example a small dog, a large dog or a cat.
- Whether it travels in a carrier or crate, or on a lead.
- How many pets are travelling.
- The pickup and drop-off addresses, and whether a return is needed.
Pet journeys are accepted at the operator's discretion, so please mention your pet every time you book rather than just turning up with one.
Tips for a Comfortable Ride
- Use a secure carrier for cats and small animals.
- Bring a blanket or towel for the seat or floor.
- Keep dogs on a lead when getting in and out of the car.
- Allow a few minutes before the trip for a toilet stop.
- On hot days, ask the driver for air conditioning or an open window.
Assistance Dogs
Assistance dogs are different. Under the Equality Act 2010, licensed taxi and private hire drivers must carry assistance dogs at no extra charge, unless the driver has a valid medical exemption certificate. You do not need to book a special pet friendly car for an assistance dog, but it still helps to mention it.
Trips to the Vet
Pet emergencies rarely happen at a good time. Bookings are taken 24 hours a day, so you can arrange a ride to your vet or an out-of-hours clinic whenever you need. If your pet is unwell, please tell us so the driver can be prepared, and bring something to protect the seats.
Moving House With Pets
Moving day is stressful for animals. Some owners book a pet friendly car to take their cat or dog to the new home separately, away from the noise and the removal van. If that is your plan, book it with the rest of your moving arrangements.
Larger Pets and Families
If you are travelling with a large dog and several people, an MPV gives more floor space. See our 6 seater taxi or 7 to 8 seater taxi pages. Heading on holiday with your dog? Pet friendly cars can also be requested for Gatwick and Heathrow runs, and we collect from Streatham, Mitcham and other nearby areas.
