Answers Before You Book
Below are answers to the questions we hear most often. If your question is not here, contact us any time. For journey-specific details, the Heathrow, Gatwick and Victoria station pages each have their own questions and typical journey times.
About Our Service
We are a cab facilitator, connecting passengers with licensed minicab and taxi service providers. That means the journey itself is carried out by a licensed private hire operator, while we handle the booking. You can read more on our about us page.
Prices and Quotes
When you book, you see a fixed quote. The quote is based on the journey details you give, so it is important to include the right addresses, the number of passengers and your luggage. Extra stops, long waits or a change of route can change the price.
Vehicles
Most people book a saloon. For families with luggage, a 6 seater taxi gives more room. Groups can choose a 7 to 8 seater MPV. Business travellers often ask for an executive car.
